To create a Mimoni account, visit our website or app and click “Sign Up or Get Started”. You’ll register using an email or phone number and complete identity verification to unlock all features.

Verification is done through our compliance process. You’ll upload a valid government-issued ID and complete the necessary forms to access full escrow, wallet, and other core services.

Click “Forgot Password” on the login/sign-in page. You’ll receive a secure reset link via your registered email. Use that to reset your password.

With Mimoni escrow, the buyer deposits funds up front. The seller only delivers once the goods or services are ready. After the buyer confirms delivery or final satisfaction, funds are released to the seller.

Yes. Projects can be broken into milestones. Each milestone can be funded separately and released once the agreed deliverables for that milestone are met.

You can raise a dispute. If the buyer does not object within a prescribed period (for example, 5 days) after you submit evidence of work delivered, then the funds may be automatically released to you based on our dispute policy.

Not always. But in a dispute situation, you may need to provide proof of delivery—whether that is through files uploaded, screenshots, photos, delivery receipts, or other relevant evidence.

Either party (buyer or seller) can open a dispute. Our dispute team will request evidence from both sides, examine the case, and make a fair decision.

Most disputes are resolved within 2-5 business days, depending on how quickly both parties respond and the complexity of the case.

Yes. If you have additional evidence that was not considered originally, you can file an appeal. There is typically a limited window (e.g. within 48 hours after the decision) to do this.

No. Raising a dispute is free of charge for account holders in good standing.

Yes. Mimoni supports payments for business-to-business transactions, contractor payments, and supplier orders. Funds are only released when contract terms are met.

Yes. Unlike Pay-on-Delivery, Mimoni ensures payment is secured in escrow before delivery, which helps reduce risk of fraud and mitigates losses from buyers who don’t follow through.

Absolutely. Whether you are dealing with domestic or cross-border suppliers, escrow can hold your funds until goods are delivered or conditions are satisfied.

Yes. We provide an Escrow / Wallet / Transaction API so you can embed Mimoni’s functionality — like escrow, payments, and payouts — directly into your app, platform, or website.

Typical features include creating escrow transactions, triggering payouts, managing wallet balances, setting up milestone workflows, and using webhooks for event notifications.

Log in to your Mimoni dashboard → go to the Developer section → access or generate your test/live API keys. Documentation and webhook endpoints will be provided.

You can access full guides, sample code, SDKs, webhooks, and testing environments on our Developer Docs site.